Customer Care Team

CSC has full-time and part-time positions available for our customer care team, which serves both the front office and manifest office. Previous experience is a plus but not required. Training is available for all aspects of this position. Contractors must have S-Corp or LLC (office may not be paid as individuals or employees).

ABOUT THE CSC TEAM

To succeed on our team, you must truly value the entire experience every guest has at the dropzone. You will develop trust with your team members, communicate respectfully, and contribute positively to the community vibe of the dropzone. You take pride in your work and welcome feedback and training. You will embrace our core values

In return for your commitment to making CSC the best it can be, we offer you a work environment you can enjoy. You will learn new skills and meet awesome people. You will have direct access to management and your feedback will be valued. 

About tHIS POSITION

CSC operates April thru October. We fly every day during peak months and limited days per week in the early and late season. The office is typically open up to one hour before start time each day and up to one hour past sunset load. Full time team members are expected to work a maximum of 40 hours per week. Part time team members are expected to work a maximum of 25 hours per week. Overtime may occur during special events or holiday weekends.

Pay is hourly, commensurate with experience. Contractors are paid every two weeks when invoices are submitted on time.

Customer Care tasks include but are not limited to: Providing guest assistance and reservations by phone, email, online chat, and in person. Handling transactions for goods and services. Running skydive staff rotation as defined by Operations Manager. Communicating with jump staff, pilots, air boss, and grounds crew as needed for conducting operations. Basic tidying of workspace and general admin tasks. Proactive sales of tandem group skydive events with regional organizations (commission paid). General operations assistance as assigned.

Required skills: Age 18 or older. Fluent in English with good grammar and spelling. Ability to maintain a positive attitude while multi-tasking. Comfortable using computers, phones, and mobile devices. 

Valuable skills: Previous customer service experience. Previous manifest experience at a dropzone operating multiple aircraft at once. Knowledge of Burble software from the dropzone/admin side. Fluency in a language other than English. An eye for detail. Project management experience. The ability to seamlessly bounce between tasks and the willigness to put in the time it takes to get it right, even when the beer light is on.

Perks include:

  • Flexible hours
  • Fun team to work with
  • Free weekly staff jump for experienced skydivers, discount jump training for novice skydivers
  • Annual staff appreciation outing
  • CSC will provide confirmation materials as needed for students to receive internship/work credit at school

Ready to apply? Fill out the form on this page. Or go back to the job page to see all available positions.